Coastland Auto Service is a complete-service auto repair, preventive maintenance, collision repair, and towing center. We have been performing our best quality and guaranteed auto repairs in the Naples area since 1982. We are conveniently situated for your maintenance and service requirements and we're qualified to service and repair all residential and imported vehicles using parts that are equal to or exceed the standards of those parts originally used by the manufactures.
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Reviews (14)
Mario
May 09, 2022
When a company goes out of their way to help you and do it when they know that are not going to make any money, you know you have a reputable business to deal with. Johanna did that for us today and showed us we did not need to have expensive body repair and painting done saving us lots of money. Thanks Crash Champions for hiring such a great employee!
Jdx Sway
Apr 24, 2022
STAY AWAY* March 15 we dropped our vehicle off to get fixed through our insurance. A week went by and they stated they had take the vehicle apart and sent the supplement form to the insurance and waiting for a response.we called 3 times the filling week asking for an update and each time they stated they would get back to us and never did. Three weeks went by and I called Wednesday and they stated the same thing we are waiting for the insurance company.
Today we contacted insurance and come to find out the company is approved through my insurance automatically, they only needed to repair and submit it to the insurance to get the payment. I explained the situation to the insurance company and we three way called this champion collision repair. The insurance advised this company everything above and was unsure why they kept saying they were waiting for approval, crash champion had approval weeks ago.
And the supplement was sent back a few days after champion sent it to them. So basically my vehicle sat in a parking lot for 3 full weeks and nothing was done. I paid a rental car for 3 full weeks for a service that I did not get. This company is a joke, the attitude from the lady before we got my insurance on the phone was unprofessional and unacceptable.
Poor communication poor follow up. 100% poor experience across the board. Along with money wasted on a rental that could have been avoided if this company did there job correctly. I will also submitting to the Better Business Bureau.
Today we contacted insurance and come to find out the company is approved through my insurance automatically, they only needed to repair and submit it to the insurance to get the payment. I explained the situation to the insurance company and we three way called this champion collision repair. The insurance advised this company everything above and was unsure why they kept saying they were waiting for approval, crash champion had approval weeks ago.
And the supplement was sent back a few days after champion sent it to them. So basically my vehicle sat in a parking lot for 3 full weeks and nothing was done. I paid a rental car for 3 full weeks for a service that I did not get. This company is a joke, the attitude from the lady before we got my insurance on the phone was unprofessional and unacceptable.
Poor communication poor follow up. 100% poor experience across the board. Along with money wasted on a rental that could have been avoided if this company did there job correctly. I will also submitting to the Better Business Bureau.
Marisela Sanchez
Apr 15, 2022
If I could give this business no stars I would. Horrible communication skills, had my car for over two weeks and did absolutely nothing. Called to get an update on my vehicle and kept getting the run around. Was told they would call back by end of day and they never did. Ended up not using their service and will most definitely never recommend them to anyone.
Mark Costa
Feb 11, 2022
At the end of December I met with Crash Champions. Had to wait for a week to get an appointment for an estimate. Which was fine. Then when I showed up for the appointment they were not ready for me. They let the receptionist do the estimate meeting. She had no idea what she was doing but we got through it barely. Waited for over 10 days to get the estimate back from them.
It was supposed to take three days. I was fine with 5 or 6 but 10 was a little much. I had to call the manager on the 10th day to get the estimate and we scheduled the work to be done. My appointment was for Feb 7th. So this morning I showed up and they did not have me scheduled. Get this, the Manager Mike Boysen told me it was my fault as I was not on the schedule.
Otherwise he would have called me to tell me it was pushed back for another month on March 8th. Serious, he felt that it was all fine that he and his entire company did not have me on the schedule and had not even reached out to me for over a month to notify me. So I showed up to be told that my new appointment was March 8th. This after me sending email each week to confirm and make sure we were on schedule. FYI: I will not use this company ever and if you do, good luck. I can only imagine what kind of work they would have done on my car. Thankful to be going anywhere but Crash Champions.
It was supposed to take three days. I was fine with 5 or 6 but 10 was a little much. I had to call the manager on the 10th day to get the estimate and we scheduled the work to be done. My appointment was for Feb 7th. So this morning I showed up and they did not have me scheduled. Get this, the Manager Mike Boysen told me it was my fault as I was not on the schedule.
Otherwise he would have called me to tell me it was pushed back for another month on March 8th. Serious, he felt that it was all fine that he and his entire company did not have me on the schedule and had not even reached out to me for over a month to notify me. So I showed up to be told that my new appointment was March 8th. This after me sending email each week to confirm and make sure we were on schedule. FYI: I will not use this company ever and if you do, good luck. I can only imagine what kind of work they would have done on my car. Thankful to be going anywhere but Crash Champions.
Avrum Goldstein
Nov 22, 2021
Nancy Smythe
Oct 12, 2021
Bret Somerhiser
Aug 30, 2021
Our Tesla was t-boned, we were heartbroken because it being a new vehicle and having had cars repairs in the past, they never felt the same again. We also were concerned because of all of the horror stories dealing with shops and Tesla customer service. Right from the start "Sarah" let us know she would personally manage our case and help in any way she could. "RIGHT!" I thought I've heard that before.
She was true to her word at going to bat for us! When Tesla REPEATEDLY dropped the ball with wrong parts and balking at reimbursing our rental car, she repeatedly was there. She is tenacious and dedicated to customer service, a rare commodity these days. Simply put, she is PHENOMENAL! The quality of the work Premier does is exquisite AND guaranteed for as long as we own the car.
I can testify it still drives like brand new. I will never go anywhere else than Premier Collision repair! Thank you Sarah to you and your AMAZING team! Sincerely, Bret Somerhiser
She was true to her word at going to bat for us! When Tesla REPEATEDLY dropped the ball with wrong parts and balking at reimbursing our rental car, she repeatedly was there. She is tenacious and dedicated to customer service, a rare commodity these days. Simply put, she is PHENOMENAL! The quality of the work Premier does is exquisite AND guaranteed for as long as we own the car.
I can testify it still drives like brand new. I will never go anywhere else than Premier Collision repair! Thank you Sarah to you and your AMAZING team! Sincerely, Bret Somerhiser
Coffee
Aug 28, 2021
Why this place doesn't have a 5-star rating is beyond me. They took the utmost care of my Tesla. The job quality exceeded my expectations. I hope to never need them again but if I do, there's no question that I will only go to them. I could not imagine another place doing a better job including outstanding customer service from Sarah and Sue and the highest repair quality.
They showed high confidence in their work by assuring me that they do good work. Well, they didn't just talk the talk. They freaking walked the walk. And that's finishing the impeccable job one week before the predicted due date. OUTSTANDING!
They showed high confidence in their work by assuring me that they do good work. Well, they didn't just talk the talk. They freaking walked the walk. And that's finishing the impeccable job one week before the predicted due date. OUTSTANDING!
Melissa Samples Tapia
Jun 09, 2021
David Chervenick
Mar 24, 2021
I was referred to Premier Collision by Mercedes Benz of Bonita Springs and couldn't be happier. I had an appointment to have my car looked at within 2 days of calling. Not only did Sarah inspect the damage but she and a coworker duct taped my fender so I could drive I had an estimate the next day, took it in 4 days later and it was finished inside 2 weeks.
I was out of town when finished so Sarah drove my car to my house and put it in the garage. The car looks like new, you would never know it had been damaged. They are a certified Mercedes, Porsche and Tesla auto body shop. Don't waste your time calling other repair shops- call Premier Collision, you will be glad you did! Their customer service is second to none!
I was out of town when finished so Sarah drove my car to my house and put it in the garage. The car looks like new, you would never know it had been damaged. They are a certified Mercedes, Porsche and Tesla auto body shop. Don't waste your time calling other repair shops- call Premier Collision, you will be glad you did! Their customer service is second to none!
Elvin Purisic
Feb 13, 2021
Premier Collision does phenomenal work! I'm a technician at Mercedes Benz of Bonita Springs and they bring me several cars a week that require updates, calibrations, or anything else that requires work to be performed at a Mercedes Benz dealership. For several years I've never run into a problem where they did a poor repair or used any after market parts.
All their replacement parts are always OEM and their body work is outstanding. The paint matches are excelled and I've never had an issue with the paint work being too thick which would make the radar sensors not preform properly. All their work is superb after dealing with them for several years we've never had an issue with Premier's work. The staff is super friendly and always helpful. I would 100% recommend them to everyone in swfl!
All their replacement parts are always OEM and their body work is outstanding. The paint matches are excelled and I've never had an issue with the paint work being too thick which would make the radar sensors not preform properly. All their work is superb after dealing with them for several years we've never had an issue with Premier's work. The staff is super friendly and always helpful. I would 100% recommend them to everyone in swfl!
Ballet Docs
Dec 14, 2020
My daughter was side swiped going 50 miles and hour on 41. The team at Premier Collision Repair returned my car looking like new! I had a specialized paint color which they matched it perfectly! They keep me updated on the progress of obtaining factory parts which were backordered and dealt with the insurance company directly so the restoration was seamless. I'm glad my insurance company, AMICA, recommended them!
Jeffrey Haut
Jul 04, 2020
Premier Collision goes above and beyond for their customers. I've very rarely experienced such incredible customer service and professionalism. I had an insurance job performed by Premier. While the insurance company took their time, Premier did everything they could to get my car back to me. When my battery died the day I was supposed to pick up my car, one of their employees drove from Bonita to Fort Myers just to pick up a battery so I could get my car back that day.
After I picked up my car, my radio suddenly stopped working. They, again, drove from Bonita from Fort Myers to pick up my car and take it back to the shop. While they weren't able to determine why the radio had stopped working, they drove the car to the dealership for me. I highly recommend them for any repair. (And Sara Shaw is amazing.)
After I picked up my car, my radio suddenly stopped working. They, again, drove from Bonita from Fort Myers to pick up my car and take it back to the shop. While they weren't able to determine why the radio had stopped working, they drove the car to the dealership for me. I highly recommend them for any repair. (And Sara Shaw is amazing.)
Gianni
Jun 22, 2020
I have nothing but good things to say about this body shop, they are great at staying in touch with you, as well as your insurance on updates for your car. Being one of few authorized Tesla body shops, Premier Collision is the only one I could find within 25 miles that have factory certifications for the vehicle, as opposed to online training. This certainly made me feel a lot more at ease dropping off my car, knowing it was with the professionals, and they were in direct contact with the car manufacturer.
Like I said before, they made this process of fixing a lot of damage to my car as easy as possible, talking with my appraiser, the insurance company, as well as keeping me updates for changes to services they were doing, as well as giving new estimated ETAs for pickup. Thank you to everyone at Premier for fixing my car up as good as it was before my accident!
Like I said before, they made this process of fixing a lot of damage to my car as easy as possible, talking with my appraiser, the insurance company, as well as keeping me updates for changes to services they were doing, as well as giving new estimated ETAs for pickup. Thank you to everyone at Premier for fixing my car up as good as it was before my accident!
