Carrsmith Auto Repair

They have some of the most advanced equipment to analyze the cars they work on and the owner is most knowledgeable.

Charles at the front desk is great and knowledgeable dude. Took the time to checkout my breaks even after telling me they couldn't take on anymore work. And provided recommendations.

This was my third experience with the good folks at Carrsmith. The only difficulty I had is that took a couple of days longer than they expected. This was communicated to me with their apologies. They were patient with my impatience after I added the wife's car to their care. Having no ready transportation presented problems, and the folks at Carrsmith were quite understanding.

They kept me apprised of the progress of both cars. I got mine back and I can honestly say she runs better. I believe I will be able to say the same when they finish with the wife's car. Mine is a 2006 Lexus rx400h, a hybrid with over 160k miles. The wife's car is a2000 Infiniti i30 with over 300k miles. Everyone I've referred to Carrsmith agrees with me that they do excellent work. You definitely get what you pay for.

Very thorough check up and service on my Subaru Outback. Way beyond anything I have experienced with dealership service. Service: General repairs & maintenance

Staff are courteous and prompt in response to inquiries, communication thru various methods is thorough and everything is well explained. Repairs are inspected and guaranteed, and I've been very happy with them since I began using their service 3 years ago! Highly recommend! Services: Transmission, Engine repair, Auto engine diagnostic, General repairs & maintenance, Steering & suspension repair, Oil change

I brought my 2010 Odyssey to Carrsmith after the overpriced efforts of a well known local dealer failed to fix a chronic steering problem. Charles the manager, was analytical and careful in his approach to a complex issue with worn interacting front suspension parts. The car steers and rides like a dream now, like new in fact. The alternator blew a few weeks later and this time I took the vehicle straight to Carrsmith. For both repairs I considered the price reasonable. This is where I will have my repairs and maintenance done from now on.

Hello from Darryl Williams have been SCAMMED, SCREW AND RIPPED OFF by Car Smith I took my 2002 VW diesel beetle a car that they worked on before I took it there for oil leak on turbo both low beam head lights were not working and AC not working. It took several months to get car fixed this time when I got it back the AC was not fixed and work was done to car I did not ask for they charged me for two new tires that I did not need I had tires at home anyway I got car back it lasted a week and a half then broke down again took it back same crap they could not fix it found out they were watching U tube trying to figure out how to fix car boy talk about getting screwed at that point I knew I had to walk away from this I gave them the title and left car at shop boy they were mad from the time I bought car spent money at Car Smith over 20,000 bucks total all I got to show for it is hurt feelings stay away from Car Smith you could get screwed to!

Thank you again for your information and advice. They are really helpful! I have no idea about the car inspections. I found them on AAA and called them for the information. After they knew the car is 40 mi away from Gainesville, they even helped me look up the local Auto Repair information and contacts. They were so nice and patient that they were able to answer all of my questions professionally and transparently. I strongly and highly recommend this place for the car services, especially for the European cars.

Slow, but over priced. broke down on I-75, had it towed bc of AAA. It took 3 days before they looked at it and another 4 days to finish. Charged full price for a rebuilt alternator, which probably did not cause my belt to break. I checked with my mechanic. His quote 1. $549 alternator 2. $45 for belt 3. 2 hours labor. Add that up $794. He charged $1180. He came down a little after complaining and if I would write a good review. lol.

I am still waiting here a full day for a tire change as I'm writing this. Yes, they told me it would be a couple hours at 10 AM. I told him I was pregnant but I could wait a few hours. It is now 4 PM and they haven't got the tire on yet. Would not recommend. I understand not being a tire shop and that they had to bring in a tire from elsewhere, but wow. if I had been told my whole day would be taken by waiting, I wouldn't have waited here.

They also didn't have the year of my car correct when they sent me notifications about it. I've never had that happen before. Usually mechanic shops are spot on about the year/make/model. However, the mechanic at the end was more personable than the front desk staff member. He was taking final pictures of my car and was the friendliest there.

I'm so relieved I found a shop that is fully knowledgable on the Mini Coopers. The Mgr. Charles was extremely professional and detailed in what I was to expect from their level of service. Between their high level of customer service and their digital diagnosis platform that keeps you in the loop real time, you feel the trust which is a high priority for me. The work done on my Mini was not just serviced, it was restored to a level of new. Highly recommend Carrsmith if you want the job done right.

My friend and I broke down and had to be towed to the shop. The owner or whoever was at the front deck was so rude. He literally looked at us like we were idiots- however when we tried to explain what happened he did not understand it correctly. He kept saying it slightly wrong- he was incompetent. Also they charge $125 for your car to get looked at- which 99% of shops then use as credit for future work. Not here. Also, they never found what was wrong with the car and well- it's still not fixed. Do not go here - useless and waste of money.

My son goes to college in Gainesville, while driving him the 4 hours up to school, the car air conditioning system failed. Between the hours spent getting my son set up for his freshman year and the fact that it was over a weekend didn't leave much time to get the AC repaired. Luckily I was staying at the hotel next door, so I brought it in for an estimate.

It seemed to me, because they knew I was not a local, and it was really hot that day, I would just get the AC fixed without any questions asked. After the $75 diagnostic fee, they told me the AC repair would cost $1,800, which is absurd. I waiting until almost dusk on Sunday and drove the 4 hours home with the windows open, I survived. Because my job is walk able from the Acura dealership, I brought in in there on Monday morning. Lo and behold after spending $700 at the dealership, my AC is now working perfectly!

Excellent service there. I went in just for an oil change and they were totally booked but they squeezed me into the schedule anyway. They not only changed my oil but gave my whole car an inspection to make sure everything was working before my trip. Will definitely be going there for future repairs!

My son's car was directed to this Auto Repair Shop by AAA (the car would not start). This occurred on a Friday. I did not receive any notification from the shop until Monday with a laundry lists of suggested charges including starter, battery, oil change, maintenance, etc. The estimated amount of the repairs was over $800. What would be your response?

I wanted to take to another repair shop to get another opinion and they would not release the car until a $29 and change diagnostic charge was settled. NICE TO KNOW! I heard that via the AAA driver, not the repair rep. To expedite the process, I paid the bill and took it to another shop. The suggested repair was $120 and change for a starter which was fixed in less than a half day. That is what happened.you be the JUDGE!

I do not recommend this place for anyone. Up until a few months ago I had my car fixed there twice, with over $1500 worth of repairs. Last week I went in to get my breaks checked, as they did a $900 break job for me in December. I was immediately met by speculation about the noise I was hearing. Ray took a ride with me and talked the ENTIRE time, instead of listening to my breaks.

He then said there was no sound, so we had to drive again for him to hear it. He stated the sound wasn't anything. I told him that the squeaking he was hearing has been consistent for over 3 weeks and therefore it needed to be checked out, especially since my breaks had never squeaked prior to them working on them in Dec. He refused to check out my car (except for checking my break fluid, ).

I thanked him and asked for a "no charge" receipt, which I've gotten at tons of car places. This is when Ray went from kind of dismissive towards me to angry. He huffed, stormed inside and made me fill out an invoice form (which I was fine with) but rambled about how he "has never printed a no charge receipt for anyone and this was just ridiculous." I happily filled out the form and then he stomped out to look at my car.

Only then WITHOUT ASKING ME, did he drive my car into the shop to bring it up and take off the wheels. Mind you, I have now been at Carrsmith for over an hour and had called ahead about my breaks needing to be checked, but 0 actual work has been done to check out my car. Another hour passes and Ray takes me out to look at my breaks (and explains a disc break to me like I am a literal child) and says that he found nothing that would cause squeaking except for the metal shield behind my rotor was a little bent.

He bent it back right in front of me, no big deal. But, he said this would not cause squeaking. The next part of our interaction is why I am writing this review. I do not want ANYONE, woman, man or anyone to have to go through the bullying that Ray then subjected me to. When we got back inside to the front desk, Ray printed out my receipt and there was a charge for the inspection.

I kindly reminded him that I have the insurance for their break job and only brought my car in to get checked because I had my breaks done at Carrsmith in the first place. He began yelling at me saying "You don't think my work is worth anything? You think you shouldn't pay?" Then he took his certification off the wall and began rambling about how good at his job he is and that I was questioning his ethics (I was literally just asking to not be charged since I had used 2 hours of my time getting them to check a problem that was covered by their break job and insurance).

He continued on yelling at me and being dismissive. I was appalled. Took my receipt and left. Never have I experienced such unprofessional behavior. This is my first yelp review I've ever written, and it's because I never want another person to have to feel dismissed and belittled because they go in for a simple break check.

An auto repair service with a heart is a great way to describe Carrsmith. I've had awful experiences at the Jacksonville Mini Cooper dealership and really wanted to deal with a shop in Gainesville for my repairs. They helped me through every step, giving me a ride home each time I had any trouble and even calling me following my car being returned just to see how things were going. I love, love, love Carrsmith and I'm sad I no longer live in Gainesville because these guys really helped make my tiny small town home feel even more like home.

I went to this place because it is close to where I live. Here is my experience with them. My engine light was on, they replaced a vacuum switch valve that cost me a couple of hundreds bucks (part+labor). The light went back on again the first time I drove it after I took my car back. So I went back to Carrsmith trying to find out why. Same engine code was read as last time.

After 2 days of diagnosis, they told me the EGR valve needed to be replaced and it was hard for them to find the valve so they needed more time to ask around. I googled the EGR valve for my car and found two places from which I can order the valve in 10 seconds. Not to mentioned that the online price is only a fraction of what they charge (~$50 compared to $185).

Their price for services seems to be more expensive compared to other mechanics. I started to feel that what they said sound really sketchy, so I did some more search on a car forum about this engine code. Guess what, professional mechanics recommend the first thing to check is the EGR valve. I have no idea why they didn't find out about this EGR valve problem in the first place.

I wasn't even convinced that the vacuum switch valve needed to be replaced at all because the replacement obviously didn't stop the code from showing up. In addition, when they say they will call, they rarely do. I have to call them in order to get an update. When I told them that I needed my car back by the end of the day, the car was dismantled and not ready when I was there. I am not going back to this place again.