Builders Transmission And Used Cars

We rented a UHaul from Builder's Transmission. Our initial impression was favorable because the lady who checked us out was pleasant and the van was clean and in good shape. However, when we returned it, the attendant simply asked for the keys and did not verify our mileage which was under the estimate. When I noticed two Uhaul charges on my credit card, I pulled up our invoice and noticed the mileage on checkin was higher than what we had returned the van with.

When I called to dispute the charge, supposedly, a photo had later been taken to support the higher mileage reading. (We were furious with ourselves for not then trying to get a credit for two miles which at the time we thought seemed petty!). I have considered filing a small party claim out of principal. I'm guessing the guy probably rented it out again and didn't do paperwork and we got the second checkin's mileage.

Very impressed with Jeff and the folks at Builders. My car needed a new transmission and after reading the good reviews, decided on this shop. And I was not disappointed! Communication was easy and Jeff made sure to communicate everything with me, from price, to ETA of parts, etc. After I picked up my car, I noticed a squeak, and Jeff quickly fixed it up at no charge. I will definitely be taking my car back here for any additional mechanic services.

Friendly and helpful. I needed a fast repair for road trip and they worked me into their busy schedule.

They are knowledgeable and very fair. I went in with a few problems with my car but could only afford to fix a few of the problems at a time. They fixed what I paid for and then did the last thing free of charge which would have been fairly expensive for me. I was amazed and will continue to go to them with any issues I might have in the future.

I was referred here by the guys at Firestone due to transmission problems in one of our vehicles. The guys here tried a couple of inexpensive fixes to save us money which unfortunately didn't work. They did knock some money off the major repairs we eventually had to have done. Took them a couple days to diagnose, but repair work was quick once the parts were in. Kept me constantly updated throughout. Definitely recommend.

Took my truck to Builders for transmission work, they were very clear on what they may be able to do or what they may have to do. They ended up being able to fix my transmission after someone already did 2 years prior and charged me a fair amount and also informed me of some other issues I had going on with my truck. Very polite and not pushy in any of the other repairs I may have needed, they even took the time to send me a video of my fluids that needed to be addressed. Very professional group of people I will recommend them to anyone I know and I will be taking my truck there for any other repairs.

Tried to charge us for a dolly we didn't use, and had to give us a refund. The lady in the office was great and very apologetic, but I feel like the guy who charged us was legitimately trying to pull one over on us, and seemed really shady.

Took my 98 Chevy in because I was having problems with it harsh shifting and a DTC of PO1870. Talking to Jeff he made me an appointment for the next morning and he told me not to worry that it could be something minor and until they checked it out and dropped the pan there was no way to guess what it needed or what the cost might be. True to his word, the next day before noon he called and said my truck was ready, it only needed a module repair and the rest of the transmission looked good. So for a very fair price, and quick turn around my truck now shifts like it should. Definitely a good experience and a great outcome. Richard Biby

After bad service from a different repair shop I went in for a second opinion to Builders. I explained that getting my car running well was #1 but a close #2 was for someone to tell me what was wrong. I got a call back in a short amount of time, an explanation, and a price. Straightforward and uncomplicated. Price was fair and I haven't had an issue since. Great experience. Honest people.

I've rented U-hauls from these folks a couple of times now. It's rare anymore to get any kind of customer service, much less to have someone go above and beyond. I had ordered a truck for the evening, and was going to have to bring it back early in the morning for another customer to pick it up. The other customer cancelled their reservation, so Builders called me and said to go ahead and keep the truck because the other folks had cancelled.

Most people would have just let me bring the truck back and never said a word about the cancellation. This was very helpful to me and my family during our move, and truly sets the folks at Builders apart in the service arena. Thanks!