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Bob's Main Street Auto & Towing We specialize in Auto Repair, Oil Change and Brake Repair in West Bend, WI. As a full-service preventive maintenance and auto repair center since 1982, Bob's Main Street Auto & Towing Inc. proudly serves drivers throughout West Bend in a number of specialty areas. From domestic trucks to foreign sports cars, we service any make and model of vehicle with our longstanding reputation in the community for honest and reliable total car care.
Services
If you're looking for a local shop that you can trust, consider Bob's Main Street Auto & Towing. Since 1980, Bob's Main Street Auto & Towing has been providing our friends and neighbors in West Bend with dependable, trustworthy services. Whether your vehicle needs a minor tune-up to a major overhaul, our trained service technicians are skilled at quickly diagnosing and pinpointing solutions to problems, which can save valuable time and money.
Facepay is an option to pay your bill directly with your bank account; you could compare this to an ACH (Automated Clearing House) transaction. Facepay is a great effort to keep payments secure and contactless. There are never any transaction fee's for the customer or the shop. If your bank account is not registered.
Thank you for your review, Heather. We are glad Ryan was able to guide you with replacing the battery on your Chevy Malibu. We strive to provide the best service possible and are happy to see that it is appreciated. Bob's has a fantastic staff! I thought our car needed to be towed and a very nice lady showed up very quickly and looked at our van and determined it was a dead battery and gave us a jump and we were back on the road.
We are continually growing since our owners took over in 2004 and strive for nothing less than excellent. We work great as a team, push each other to grow, and care about you outside of work. We have built a business that stays ahead of the industry, invests in our employees, and prioritizes personal growth both at work and at home. We believe you can help take us to the next level and we can do the same for you!
Reviews (17)
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Cornfed Chris
Jun 23, 2022
Bob's is the only place I take my vehicles! They get my car in quickly and always give me a full breakdown of what the issues are. They are courteous and very knowledgeable about my wide variety of cars. They are also the cheapest place in town for mounting and balancing of tires! 11/10 recommend them for your next vehicle servicing Services: General repairs & maintenance, Tires, Brake service & repair
Heather Weaver
Jun 09, 2022
Always get good service at Bob's. Ryan is very friendly. All the staff is friendly there. Would highly recommend.
Domanic
May 29, 2022
Horrible, impersonal, judgmentle people. Overpriced. And was asked to leave the property over a CBD PEN. Looked forward to working for this company. I'm am completely clean. their show i guess lol.
Sharon Bender
May 09, 2022
Used this business to have my car towed. Fast & responsive. Harley was my operator - communicative, friendly, courteous.good, hard-working young man!
Deb Garcia
Mar 16, 2022
They are very good at what they do and priced very fairly. I have nothing but good things to say about them. I drive all the way from Waukesha there to have them work on my vehicle. Very excellent service!
Annemarie Quiles
Mar 07, 2022
Ryan is a superstar. They're an incredibly busy shop but honest and everything is digital so I got an email confirming issues that needed to be fixed now and ones that could wait. My new go to place for auto care.
Bryon Anderson
Feb 15, 2022
Wonderful service. Extremely friendly staff that pay very careful attention to your car and suggest something if they see something. In my case; they told me about something I had not even noticed. Will definitely recommend their service to friends and family.
Brittney Logan
Dec 31, 2021
I've used this service twice this year for Towing. Each time the same young man serviced my vehicle. Each time he was warm, kind, extremely professional and always let me know (with photos!) that my vehicle had been towed/delivered safely to the dealership. When you are already stressed, kindness and professionalism mean even more. I would recommend this business to others based on this young man's willingness to do a great job.
Kay Hernandez
Dec 29, 2021
My roadside assistance sent Bob's Main Street Towing for my disabled vehicle. I was told I can leave the keys and they will tow to our requested destination. When the tow arrived I was called because my "ball joint was broken, they had to use a special tool". When the car arrived at the shop I was told my ball joint was fine. I contacted Bob's and was told, adamantly that it was broken.

She proceeded to argue with me, finally saying she must have misspoke about the actual issue. There was no alternative reason for this extra fee, no refund and no apology. Extremely unhelpful, un knowledgeable, and unprofessional. I'll also be contacting my roadside assistance company in regards to the poor and extortionest company.
Brad Aughinbaugh
Nov 05, 2021
Was blessed with the opportunity to use roadside assistance and work with Cece a tow truck driver for bobs auto around 3 am on a sunday. Arrived 20 min earlier than ETA. Friendly, empathetic and understanding. 10/10 WOULD RECCOMEND Service: Tyres
Fallon Jacobs
Oct 21, 2021
They took care of my BMW after another place ruined it! They were so nice and professional and we're able to get a rental car. My car does not reek like gas anymore and my fuel gauge works again! 10/10 Services: Oil change, Check engine light diagnostic, General repairs & maintenance
Crystal Shaw
Aug 25, 2021
They took great care of me. Their diagnostics on my SUV laid out emergent items, things that could wait and things that were okay. The prices are competitive. I will use them again. Highly recommended, super friendly and knowledgeable. Service: Brake service & repair
Debra Zauner
Aug 21, 2021
Excellent, prompt professional service. Driver Stanley had the experience and technical expertise to safety tow and handle my friend's collector car. Great service! Thanks!
Luke Waning
Jul 30, 2021
I bought a used car from them, and as the paperwork was being processed, the alternator went out. They made me pay half of it. Fast forward barely 2 months, the air conditioning unit goes out. I called and was told these things happen and a diagnostic will cost between $150-180 just to find the problem. Do NOT buy a car from them. Limit any service from them. Update: the response below is gold and should further confirm my warning to those considering.
Jeff Fuhrmann
Jul 29, 2021
Bobs replaced a turbo on a truck in April that I purchased later in June. The turbo failed within a week and needs to be replaced. They advertise a 3 year/36000 warranty but wont honor it because I am not the original owner. A major repair that they did failed in 2 months, and they wont honor the warranty on a technicality. Its says a lot about what their warranty is actually worth.

I've also been waiting for service records on the truck and they have not gotten back to me. I would not recommend using Bobs since they don't actually stand behind their work.
Alexis Christian
Jun 03, 2021
Great Service! Great Timing! Called for a tow because my car wouldn't start, tried jumping it didn't work! Said the tow would be there from the time I called to an hour! Tyler showed up 10- 15 mins! He took my baby hour away and he got it there in one piece lol! Tyler took a picture of my car when it dropped it off at the shop and sent it to me! That was awesome! Highly recommend!
James Richards
Mar 31, 2021
I had my 2011 Jeep Compass die on me after work last night. Within a matter of 15 minutes of calling Progressive for Roadside Assistance, Phil over at Bob's was already full steam ahead on taking care of me. Additionally, he actually picked me up from my apartment and took me to my car. After riding with him for over an hour, I noticed how much pride that man takes in his work and how he wants to reach out to help.

It matters not that it is his job, because he went above and beyond explaining how my vehicle could have a series of problems, and how he was able to pinpoint what it was without actually looking at it. Excellent service and more than appreciated pricing for the distance. Thanks again!