Autowash Express

Critical: Quality, Value I only needed to use the vacuums, but I was told I had to buy a car wash first. I didn't even need a car wash, and now I have a large scratch on my windshield. Of course it is not their fault. Avoid this place.

Did a great job washing my car. The 2 gentlemen who helped me were very patient with me since it was my first time. Great price through August.

This place has definitely gone down in quality. I took my suv in there last week, paid for the elite wash + extra to have the rubber floor mats washed. When I was called out to pick up my car, I noticed the rubber mats were not washed. No problem, they moved my car to another lane and washed the mats. The next time I was called over, it looked like the entire rear wasn't even washed.

No problem, the guy sprayed some cleaner on the rear and wiped it down. Finally, when I got in the car, it looked like the center console wasn't even wiped down. It was just as dusty as it was when I pulled in. I simply don't have time to micromanage these guys, so I just pulled out and have no intention of going back.

The new carwash next to Millbrook must have taken all their good people. That is where I will go now. This used to be the best spot for service and quality. Sadly, that is no longer true. I had issues with a few items today and when I asked the manager, "Mike" about why that was the case he said his guys have to be fast for the next customer. So, speed over quality.

My windows were left streaked, I could have simply cleaned them myself and done a better job. My rims were left dirty, I paid extra to have them cleaned and my passenger seat was moved so far forward that it was almost touching the glove box. The manager didn't care and simply stated speed was his concern. I watched the workflow today. The turn around time per car was the worst I have seen ever. I have been coming here for 9 years. This used to be a friendly place with workers who cared and hustled. That is no longer the case.

This place is a JOKE. I paid $30. They didn't vacuum properly, I had French fries from my kids that they left in the floor. They didn't add dressing to the tires. They were supposed to wax the exterior and failed to do that. Avoid this place. It sucks.

I have always liked this place, and believed they provided a good service at a fair price. However, my son just had an experience there that will prevent me from frequenting this establishment again. Today the girl who was greeting the patrons as they pulled up in their cars took issue with a political item that was on his back bumper. She began to verbally berate him and told him that she would not be doing any of the pre-wash tasks normally done before the car entered the wash. Is this what we should expect from a business?

I don't. I'm paying you a fair price to wash and clean my car. I don't need to take any verbal abuse because one of your workers doesn't support the same issue or politician/candidate that I might. Following up on the reply from manager/owner. After speaking to my son again, it was not at the entrance of the wash, it was when the car was in the drying/vacuuming area.

It was an African-American girl with orange hair who approached my son in the outside waiting area and asked if that was his car with the political item on the hitch. My son was driving a large white SUV. I suggest you check again.

I used to routinely take my car to this place and got great service. I have not had time to take it to this location in a while. My car was not horribly dirty to start but I can tell the inside was barely touched. The dash had one swipe. This is ridiculous! I got the Ultimate and basically just got the outside actually cleaned. It didn't even look like it was vacuumed.

I am not sure if I even want to try this location again because this is just horrible. It was a complete waste of my time and money. I do not recommend this place. I am not sure what happened.

I've been coming here for 20 years and the previous crew was outstanding. They worked hard and made sure the car was clean inside and out. Well that entire crew is gone and the replacements don't know what they are doing or seem to even care. Most have earplugs in their ears and are sitting down while I am standing there waiting on my car to be done.

I brought one car in on Saturday and it was slow and the windows were not done. I tried a different car this morning and it was worse. No one seems to work there and if there was a manager around I couldn't identify him/her. I had to tell the detail people what to do and then they did a lousy job. So I spent $26.76 and came home and had to do the windows myself cause they were so streaked I couldn't see through them when the sun hit them. So between Saturday and today I have spent $50 at Autowash and am sorry I did. Just very disappointing and I'll have to find some place else to go.

So not a good mornings today or yesterday at Auto Wash. I have been going to this location for 22 years. I own 4 vehicles including my business vans. Very conservatively I have gone there over 1000 times. Yesterday I took my pickup truck. The equipment does most of the work, but it is all about the details that used to make Autowash the best in Raleigh.

I walked around the truck when finished and asked the employee to finish cleaning the bugs off the front. (First time I ever had to do this) He said it was the job of initial cleaning people at the entrance. BUT -- He quickly used his towel and removed the last 5-6 bug splats that were missed. I didn't notice until this morning that the side mirror were covered in bug splat.

Totally missed Today I took my wife's car in for a wash. More missed bug splats. I mentioned them again. He also said it wasn't his job, but fixed the issue. Windows in and out were poorly done. I cleaned them again at home. I didn't notice how bad they were until I left and drove into the sun. I know that there must have been some sort of labor issues.

Most of the old employees are gone. Maybe something about a labor contract with somebody. Who knows. What I do know is that this location is not going to remain if they don't find employees who actually care about their job. The tone of the employees is one of let me see how little I can do to get by. Very sad to not see the former employees that worked their butts off to create car wash experience. I will give them another chance next week. Hope some serious customer service and attitude training gets completed.

Took my car in for a. ULTIMATE wash. Needed a good vacuuming and general overhaul. It seemed like it took a long time, with two and sometimes 3 people working on it at once. I expected stellar results with this much work being put into it. You can see the results in my pics. Outside was about 99%. Inside, not so much. Thing is, I cant see the outside while I am driving.

Attention Pick-up truck and SUV owners with electric folding mirrors. I've been a regular customer of Autowash Express.but no more. On my last visit late afternoon on October 1, 2018, I was in my personal 2017 F-150 Lariat truck which has large trailer mirrors that fold-in electronically by a interior switch on the drivers door. I've attached some pics.

Most of the time, a female attendant that works during the day, would correctly use the switch to fold the mirrors. However, on the last two occasions she wasn't there, the male attendants would forcibly push on the exterior of the mirrors to close them and then yank them out after the wash was completed. The mirrors are ratcheted which can be internally stripped over time if not correctly folded-in or out electronically.

During my last visit, I asked to talk to the manager on duty. Unfortunately, I didn't get his name. I expressed my concern to him and said he should instruct his employees how to properly retract the mirrors.or let me know and I would happily do it for them. I really didn't like the way the attendant abruptly pushed on the mirror causing a loud zipper sound of plastic teeth being stripped.

He claimed he and his attendant did try to use the interior switch but it didn't work. I asked for him to follow me out to the vehicle so I can prove the switch works.he refused. And then (out of the blue) said "I believe my employees and I don't know you from Adam". I was totally flabbergasted. Here, I voice a complaint, and this guy inflames the whole situation by basically calling me a liar.

He claims his attendant didn't push on the mirrors abruptly.and said he has it on video. I replied great! Lets review the video to prove my point. I told him I personally watched them from the time I exited the truck to when it entered the wash. His response was very odd, for they didn't break anything, I was just informing them that this repeated action could cause a future problem and they should be aware of it.

It seemed he didn't like the facts were on my side. He rushed to the front where customers were waiting for their cars, manically shouting out to the cashier to refund this guy and for me to leave the premises. I was thinking this guy must have some sort of anxiety problem.something wasn't right with him. Yes, I speak in a firm, deep male voice, but was never disruptive.perhaps my stature intimidated him.

It was quite obvious he was trying to make a scene in front of everyone in order to embarrass me. Undoubtedly, this person has no managerial skill sets working with people. Zero. Zip. As a person who owns a business, there is no way this crazed person would be working for me. He was so damn unprofessional I couldn't believe it! Bottom line is Autowash Express is dead to me.

I will never go there again. Not solely because of the mirror situation, which could have been handled properly and thus, they would still have a customer. What was really perplexing is how my complaint was totally mishandled by their so-called manager.quite unbelievable. And for that, I done with them. It's amazing how many people working in retail (including owners and senior managers) that do not know how to handle legitimate complaints or suggestions. Myself, as one who has interfaced with people for years on a daily basis, I never take it personally, and always go out of my way to listen with empathy, defuse and correct the situation.

I found people that complain are a blessing in disguise because it has always given me the opportunity to work with them to earn their trust.many times they have become my best loyal customers. I can't stand businesses that throw away regular customers on a whim due to their own ignorance. Ponder this, if they act this way when offering constructive criticism, how would they act if they really did break or damage something? I'm not going to find out.neither should you if you value your vehicle. PS: Upon exiting the lot, my mirrors retracted using the interior switch. They work fine.