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Completely impressed! - Bernice F. in Beaverton, OR More auto repair shop reviews Your entire team was a pleasure to cope with and the work was superb! Artistic Auto Body is one of the areas premier collision repair and portland auto body shop facilities.
Reviews (32)
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Sophie Yvonne
May 07, 2022
I am overjoyed by my experience with Crash Champions! The whole staff was knowledgeable, considerate, communicative and made a stressful situation as easy to navigate as possible! I received updates throughout the whole process and was thrilled with the body work, my vehicle looks as good as new! Thanks to the whole team at Crash Champions! Hopefully I won't need it in the future, but if I do, you have my business! 10/10 Recommend!
Collin May
Mar 23, 2022
I had someone back into my 2018 Tesla Model 3 and these guys were able to buff it out without having to repaint. Amazing and fast service! Shout out to Rod and Miguel for taking care of my car and making it feel like no damage ever happened!
Greg P.-H.
Mar 07, 2022
The process was smooth. Artistic came recommended by a trusted car enthusiast and I am very satisfied with how our Subaru looks after an accident involving multiple panels and bumper covers, wheel damage and alignment issues. It looks as good as new. I was aware that long waits are typical these days throughout the industry so I can't be critical of the extended time for the parts and work. I will definitely do future business with Artistic.
Nathan Van Ness
Feb 22, 2022
Artistic handled my post-collision vehicle repairs as a USAA-approved body shop. I can't say enough good things about my experience with every Artistic employee (especially Nick Mehrassa). They went out of their way to keep me informed of my car's progress, and simply made me feel like my business mattered. Probably the best customer service I've experienced in my 24 years in Portland.
Nathan
Jan 22, 2022
They replaced my Tesla Model 3 front bumper and I was pleased with the whole experience including how much they charged the insurance company, their customer service, and speed of service. If I ever need any body work done again I have no reason to look anywhere else even if I move to the other side of town.
Wayne Paulsen
Jan 18, 2022
Easy to input repair details and schedule the work. Future schedule was maintained over a wait of 3 months due to backlog. Work was well performed and completed as scheduled. Pickup process was easy and the vehicle had been thoroughly cleaned, inside and out. Services: Body & Trim, Painting
Terry Newsome
Jan 01, 2022
If I could give 10 stars I would, they made my old car look brand new after I was rear ended by a texting driver. Diane Hadley was my advisor and took extra care of me. I'd recommend working with her!
Adam Eubanks
Dec 31, 2021
I took my Leaf there twice when it was damaged and it came back looking better than ever. Once when I got it back, two panels didn't line up quite right and I pointed it out. No more than 15 minutes later they brought it back out and it was perfect. I recently took my Model S in for work and they were very cooperative and understanding about the Tesla service center dragging their feet and having to repeatedly reschedule.

When I got the car back it looked great. It turns out that there was a misunderstanding on what exactly I did and didn't want to fix but that's kinda my fault for not being very very specific. When I got the car back I did notice a couple of new rattles inside so I took it back to see if it was something they may have knocked loose or whatever. Mike and another guy (sorry I forgot his name) took a little test drive with me and determined it wasn't anything they did but the guy in back did notice that a good piece of the bottom of the back door wasn't properly attached. Again, within 10 minutes, they put that on proper for me and I was on my way.

Full disclosure, two employees, including Mike are buddies of mine. That was the whole reason I initially took the Leaf there, because I knew I could trust my friend to make sure that the work on my car was done right. Now, I don't go anywhere else unless I just have to take it to Tesla.
Bob Hubbard
Dec 25, 2021
Let me tell you my story. Nobody would fix my vintage Porsche. After my neighbor backed into the front end. I was referred to this body shop by a fellow Porsche owner I called them immediately they booked an estimate time for me the following day I was in and out in less than 1 hour with a time and date to do the repair. Their office was clean the receptionist was friendly you can't ask for much more. Far better service than I got at any other body shop that I called. Bob Hubbard
Sepp Tokanaga
Dec 13, 2021
Extremely satisfied with every aspect of my experience with Artistic Auto Body. I was kept informed of the process from start to finish. Completely satisfied with the finished product. Thank you Jason Lee, and everyone at Artistic Auto Body. Services: Body & Trim, Painting
Thomas Sellers
Nov 20, 2021
What a terrific group. The people were friendly and helpful, including coordination with my insurance company and a rental car. They kept me informed on the status of the repairs, and the work was incredible quality. Services: Body & Trim, Painting
Steve Beadnell
Sep 17, 2021
I have had the misfortune of needing the services of an auto body shop several times over the last 20 year and cannot say enough good things about Artistic Auto Body - Tigard and the service I have received from them. They have been very professional, timely, and have done a great job of working on repairs on several Lexus cars that I have owned. When they are done, you cannot even tell that there was every any damage to the car.always an excellent result! I hope to not need their services in the future, but would not go anywhere else.
Ron Heberlein
Aug 23, 2021
I will continue to use Artistic Auto for my car repair needs. Rhys did a great job communicating the status of my repair, which is so different than most companies that I work with. The quality of the repair was excellent, and they took the time to clean the inside as well!
Kim T.
Jul 31, 2021
This shop is terrible! Poor quality and customer service. Did a terrible job and cannot ever recommend them. Beware!
Hannah H.
Jan 12, 2021
I was recently rear ended only a month after a previous rear-ending incident and needed to get my bumper fixed again. The Subaru dealership recommended I check out Artistic Autobody and they were fantastic! Not only were they efficient (they had my car back to me within 2 days!) they completely cleaned my car as well - a welcome surprise as I had not anticipated this level of care at all.

While I had taken my car to a different body shop to get the previous repairs done and they had done a fine job, Artistic Autobody went above and beyond with their attention to detail and pride in their work. While I hope I don't have need of their services for awhile, I will definitely be recommending everyone I know to go there. Thank you for taking such good care of my car!
Bill H.
Nov 03, 2019
Hard to say too many good things about this establishment. From intake through checkout they made the process seamless. Eric went above and beyond expectations in advising and updating me, answering every question I had. They finished a good 3+ days ahead of schedule, and their work was exceptional! I highly recommend this group. Eric & Team - thank you.
Shane M.
Nov 02, 2019
Don't ever take your car for repairs! So insurance company totals my car after artistic gives them estimate on repairs. I decide to buy car back as salvage. After waiting 3 days for them to put doors back on I pick up car. I get home notice all the trim around drivers window gone and the hood on my car was not shut and I drive 30 miles home. I call talk to manager his reply " did your hood fly off causing damage " then he says no big deal then.

Also his reply to missing trim on window it's a one time on n off. I say you took trim off passenger window too it's on so your response isn't true I'm very upset he does not care. Customer service not managers strong suit. Will never return
Francie L.
Sep 04, 2019
Our truck was rearended in ID when visiting there. The American Family insurance company involved urged us to use one of their facilities of which Artistic is one. Review of their list and experience by two friends led us to Artistic in Wilsonville. They were easy to work with, kept us apprised of the progress and delivered on time. They did an excellent job, my picky husband was even pleased. The fact that Enterprise car rental was next door was a plus too! Yes, I would recommend them.
Veronica M.
Aug 06, 2019
I was highly disappointed and wouldn't recommended this place to anyone. If anything stay away. I had my car repaired and got it back to later realize they didn't even repair the damages all the way. They take shortcuts and the employees aren't professional at all. Before Jenifer even saw my car she was questioning me about it like it was my fault.

I should of looked at the repair better instead of relying on a company who doesn't care about their guests. Damages that should of been fixed are now on me. How hard is it to do your job correctly especially when it comes to someone's 30k vehicle. Save yourself and don't come here. Not only does it take 2 weeks to schedule in a praiser and it takes another 2-3 weeks to get your car in.

I don't want a sappy response from one of the employees because I know you're responding just for the sake of making the business look better. I'm simply telling people do not come here.
D. C.
Dec 31, 2018
Very depressing experience here. Was directed here by the Subaru dealer after I was rear-ended, for repairs. Only reason they get 1-star is the counter lady was so sweet. "Jennifer" the estimator they gave us just looked at the car and when I asked if they would be driving it because of a sound it's making by the front right tire she said " there's no way that could have been effected unless you were hit from the side"!

She was dismissive and then it got worse. She asked if I needed a rental so she could "try" and get it scheduled in.when I said no insurance had given us one she said well they should t have because any issue with suspension wouldn't be covered because it wasn't their fault ( this after Subaru drove it and told me what was probably at issue). Called for status two days later and she told me again that the insurance shouldn't pay for my rental because that part isn't their fault and she told them that. Called insurance and she said she never told her that or even spoke with her. So. we picked the car up and took it to another shop that an be trusted to actually fix it. Don't go there if you get "Jennifer"! She'll make you feel like a criminal and I'm a senior citizen with an impeccable driving record and don't deserve this.
Diana C.
Dec 31, 2018
This is hands down the Best auto body shop I have ever been too. They ere honest, so professional, and got my car finished EARLY! And the quality of the work was top notch. Truly an enjoyable experience. The women who work up front are so knowledgeable and kind. They made this experience awesome.
Brandon C.
Dec 15, 2018
I had possibly the easiest experience one can ever have getting my car repaired. From the front office, to the estimator Jennifer who kept me updated every step of the way! I would recommend this shop to anyone. I would not hesitate to bring my car back if needing repairs in the future. It's also super convenient to have enterprise next door for stress free pick up and drop off of rentals.
Robert C.
Dec 08, 2018
Customer service was excellent from start to finish, They kept us well informed on the progress of the car as repairs were being performed I would definitely recommend Artistic Auto Body
Barrak A.
Nov 14, 2018
I had 2 situations where I needed to repair my vehicle. This place has the best reputation ever not only because they do perfect jobs, but because the staff over there who are really helpful and do whatever is necessary to meet the customer top satisfaction. I was really lucky to have my needs handled with a professional way like what they usually do.

I would definitely advise this place to whoever likes to have a 5-star service. Every member starting with the front desk up to the workmanship really deserve my gratitude and appreciation. Thanks to everyone Special thanks to Denice & her office mates
Neal L.
Aug 16, 2018
This is my second time using Artistic, and they've again done an equally good job as the first time. The repair wasn't anything terribly large, just a really unsightly paint gouge on a "new-to-me" car from the previous owner. It was very visible and we wanted to get it fixed. Artistic did a great job throughout the repair process. They first looked at our car and gave a detailed estimate of what would be required to be done, cost, and timeline. Eric was a good, clear communicator.

I felt that the estimate was good, especially considering the very high quality of workmanship that they delivered on our other vehicle during my first visit last year. While the appointment date was approaching, they worked with me to accommodate my work schedule (I needed to drop the car off a day before my appointment, and pick it up a few days after the repairs were complete).

I was out of town while work was being done, but Eric called with updates on some minor changes. Work progressed very close to the estimate. They did a great job detailing our car before pick-up. Everything looks beautiful! Most importantly, the area that was repaired looks as good as new, you can't even tell that we had some paint work done.

Front office staff was helpful in person and on the phone. Office was comfortable and during estimate, drop off, and pick up, wait time was very short. Overall, this was another terrific experience. It's impressive that they stand by their work with a warranty. I hope I'm not in a situation again where I need to use a body shop, but if I am, I'll definitely head back to Artistic.
Katie R.
Jul 20, 2018
WOW. This is the best auto body shop I have ever used. Eric, my go to dude, was so clear in communication and nice every step of the way. I knew exactly what as happening with my car, got the quote right away (Geico) and had my car back within three days. Also, they washed and detailed my car inside and out! The little details like free coffee, soda and snacks in the waiting room were a super nice perk. Thanks y'all!
Robb C.
Jun 10, 2017
Artistic Auto Body was great from my very first communication via web estimate. Every person I spoke with was friendly and made me feel welcome. After I was clipped which left rear quarter panel smashed up, I was hesitant taking my car anywhere to have the work done because of stories I've heard about auto body shops. Artistic seriously changed my way of thinking.

They worked with my insurance adjuster and helped me get into a rental which was located in the same building. Very convenient. Jennifer @ Artistic was fantastic to work with and made the entire process painless and was able to answer any question I threw her way. She updated me on the progress of my car every Tuesday and Thursday just like she said she would when I dropped my car off. I highly recommend Artistic Auto Body. Keep up the great job.
Anon A.
May 22, 2017
I recently took my car in for some additional work that was not done properly after my accident. The manager was rude and confrontational for no reason. Thankfully a receptionist stepped in a deescalated the situation but the manager remained strangely "off" both times I went in. He would hover in the back ground giving dirty looks. Then after looking at my vehicle they took it upon themselves to sow discord between me and my insurance company by claiming this damage was caused after the accident. There was no reason in the world to do this unless they were trying to cover for the previous repair shop. My insurance company agreed with me and covered the loss.
Zac B.
Apr 14, 2017
I was involved in a collision on 4/4/17. The other driver illegally changed lanes in an intersection and hit my car. I took my 2011 Nissan Rogue to Artistic Autobody in Wilsonville on 4/10/17. Don was very thorough and described the process well. I received calls from them notifying me of any updates and an estimated timeline for my vehicle repairs.

My vehicle repairs were completed on 4/13/17 but I was unable to pick it up until the 14th which was no problem for them. I picked up my vehicle today and I can't even tell where the damage was. They even detailed my car and left me some extra touch-up paint! It's rare to find a business that provides excellent customer service and even rarer to find one that goes beyond normal expectations. Thanks Artistic Autobody crew, and thank you Don!
YaiYai S.
Mar 18, 2016
I was not very happy when I was rear-ended in my brand new Explorer Limited. However Artistic Auto Body is a class act. They arranged everything for me, including the rental car. I know that's standard but there were no glitches. In this day and age, it's rare to find great customer service! When I dropped my car off, I got daily text messages with status updates.

When I picked it up, not only was the workmanship impeccable, but they detailed it for me. It was spotless. You may expect that, but I had a fender bender on my old car and that body shop did not detail it. In fact, they left paint spray on the windows that I could never get off. It was very sloppy in comparison to these guys. The wreck was a bummer but Artistic Auto Body took the sting out of it. My car is perfect again!
Susan C.
Dec 30, 2015
Such great customer service and excellent work. Just walked in for an estimate and they were booked but they looked at our vehicle and were able to quickly buff out some of the scratches. Very friendly and easy to work with. Highly recommend!
Donna A.
May 28, 2015
Wow.just came by here to get an estimate for my mother's 2003 blazer.some dings scratches and minor dents. They wanted nearly double of what Kadel's auto body wanted! When I asked if I could have the estimate split he said they were paid based on entire bids and couldn't split it up. It felt like they did not want my business. When i told the guy the bid was half the cost somewhere else he told me I should go there! would not recommend this place to anyone. Update.the manager called me after seeing this post. I won't be returning the call.